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Terms & Conditions

A smart traveller knows that every good deal comes with a host of Terms & Conditions (T&Cs). Reading through these T&Cs can be rather tedious, but this is the only way airlines can provide you with all the important information related to your purchase.

Unfortunately, most travellers forget to read these T&Cs, which can sometimes lead to issues. Read and understand the T&Cs before making a purchase, and keep a copy with you when you travel, in the event there’s a dispute.

Read and understand the T&Cs before making a purchase, and keep a copy with you when you travel, in the event there’s a dispute.  If you aren’t comfortable about certain T&Cs, consult the airline before making the purchase.

Airline T&Cs should contain the following information:

  • Any conditions or restrictions on your fare

  • Refund or rebooking policies

  • Baggage allowance policies

  • Government imposed taxes and fees

  • Fees and charges imposed by the Aviation Commission

  • Any charges, surcharges and other fees (e.g. administration fee, refund processing fee, cancellation fee, baggage fee etc.);

  • The airline’s contact details

  • Any other information necessary to apprise you of the conditions and the total price of the ticket purchased.

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