An overbooked flight occurs when an airline sells more tickets than the number of available seats on a flight. This practice is common among airlines worldwide to minimise seat wastage and prevent revenue loss.

If a flight is overbooked or affected by operational issues such as damaged or inoperative seats etc., the airline will first seek volunteers to surrender their reservations. If there are not enough volunteers, the airline may have to deny the boarding of consumers and offer the care in accordance to the Malaysian Aviation Consumer Protection Code (MACPC). It is important to note that any denied boarding must be done before consumers board the aircraft.

Consumers who were denied from boarding shall be offered the choice of:

• refund of the full cost of the ticket (inclusive of taxes and fees) in the original mode of payment within 30 days

OR

• rerouting under comparable transport conditions, including meals, phone calls, and internet access as well as hotel accommodation and transport (if necessary)

Travellers that are denied from boarding due to incomplete travel documentation could be referred to as “offloaded”. For example, if you have an expired visa or passport with less than 6 months validity, the airline has the right to deny you from boarding and you won’t be entitled to any rights under the MACPC. It’s vital to have complete travel documents before you travel to the airport.

An overbooked flight occurs when an airline sells more tickets than the number of available seats on a flight. This practice is common among airlines worldwide to minimise seat wastage and prevent revenue loss.

If a flight is overbooked or affected by operational issues such as damaged or inoperative seats etc., the airline will first seek volunteers to surrender their reservations. If there are not enough volunteers, the airline may have to deny the boarding of consumers and offer the care in accordance to the Malaysian Aviation Consumer Protection Code (MACPC). It is important to note that any denied boarding must be done before consumers board the aircraft.

 

Consumers who were denied from boarding shall be offered the choice of:

• • refund of the full cost of the ticket (inclusive of taxes and fees) in the original mode of payment within 30 days
•  
• OR
• • rerouting under comparable transport conditions, including meals, phone calls, and internet access as well as hotel accommodation and transport (if necessary)

Travellers that are denied from boarding due to incomplete travel documentation could be referred to as “offloaded”. For example, if you have an expired visa or passport with less than 6 months validity, the airline has the right to deny you from boarding and you won’t be entitled to any rights under the MACPC. It’s vital to have complete travel documents before you travel to the airport.