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Being denied from boarding because of an overbooked flight is a frustrating situation.

Imagine that you’ve received the booking confirmation of your flight ticket, only to be told that you won’t be able to get on the flight at the boarding gate. This can seriously affect your travel plans.

 


What’s an overbooked flight?

An overbooked flight is when an airline sells more tickets on the plane than the number of seats available for a particular flight. It’s a common practice by most airlines around the world to avoid seat wastage and revenue leakage.

How does it impact me as a traveller?

You may find yourself being denied to board because the flight is overbooked or due to other operational issues.

When an overbooking occurs, the airline will usually call for volunteers to surrender their seats in exchange for benefits. However, if there’s an insufficient number of volunteers, the airline will have to deny the boarding of passengers and offer the compensation or care in accordance to the Malaysian Aviation Consumer Protection Code (MACPC).

What’s the compensation for denied boarding under the MACPC?

The airline has to offer the following:

    • Meals, limited telephone calls and internet access (where available)
    • Hotel accommodation (where an overnight stay becomes necessary)
    • Transport between the airport and the hotel (where necessary)
      and a choice between:

i) Refund of the full cost of the unused flight ticket within 30 days or
ii) Re-routing at the earliest opportunity

Check out the Consumer Protection Code’s First Schedule for full details on the compensation you’re entitled to.

Am I entitled to the same compensation if I have incomplete travel documentation?

Travellers that are denied from boarding due to incomplete travel documentation could be referred to as “offloaded”. For example, if you have an expired visa or passport with less than 6 months validity, the airline has the right to deny you from boarding and you won’t be entitled to any compensation under the MACPC.

It’s vital to have complete travel documents before you travel to the airport. For a handy reminder of other essential items that you need to bring, check out our checklist here.

A case of boarding denial can ruin your trip, just like a flight delay or cancellation. Knowing your travel rights before you fly, help you to anticipate any issues you may face. Remember to share this important piece of information with your friends so that they can travel smoothly too!

Being denied from boarding because of an overbooked flight is a frustrating situation.

Imagine that you’ve received the booking confirmation of your flight ticket, only to be told that you won’t be able to get on the flight at the boarding gate. This can seriously affect your travel plans.

 


What’s an overbooked flight?

An overbooked flight is when an airline sells more tickets on the plane than the number of seats available for a particular flight. It’s a common practice by most airlines around the world to avoid seat wastage and revenue leakage.

How does it impact me as a traveller?

You may find yourself being denied to board because the flight is overbooked or due to other operational issues.

When an overbooking occurs, the airline will usually call for volunteers to surrender their seats in exchange for benefits. However, if there’s an insufficient number of volunteers, the airline will have to deny the boarding of passengers and offer the compensation or care in accordance to the Malaysian Aviation Consumer Protection Code (MACPC).

What’s the compensation for denied boarding under the MACPC?

The airline has to offer the following:

    • Meals, limited telephone calls and internet access (where available)
    • Hotel accommodation (where an overnight stay becomes necessary)
    • Transport between the airport and the hotel (where necessary)
      and a choice between:

i) Refund of the full cost of the unused flight ticket within 30 days or
ii) Re-routing at the earliest opportunity

Check out the Consumer Protection Code’s First Schedule for full details on the compensation you’re entitled to.

Am I entitled to the same compensation if I have incomplete travel documentation?

Travellers that are denied from boarding due to incomplete travel documentation could be referred to as “offloaded”. For example, if you have an expired visa or passport with less than 6 months validity, the airline has the right to deny you from boarding and you won’t be entitled to any compensation under the MACPC.

It’s vital to have complete travel documents before you travel to the airport. For a handy reminder of other essential items that you need to bring, check out our checklist here.

A case of boarding denial can ruin your trip, just like a flight delay or cancellation. Knowing your travel rights before you fly. help you to anticipate any issues you may face. Remember to share this important piece of information with your friends so that they can travel smoothly too!