

Updated onDikemaskini pada 16, Jun 2021
Being denied from boarding because of an overbooked flight is a frustrating situation.
Imagine that you’ve received the booking confirmation of your flight ticket, only to be told that you won’t be able to get on the flight at the boarding gate. This can seriously affect your travel plans.

What’s an overbooked flight?
How does it impact me as a traveller?
When an overbooking occurs, the airline will usually call for volunteers to surrender their seats in exchange for benefits. However, if there’s an insufficient number of volunteers, the airline will have to deny the boarding of passengers and offer the compensation or care in accordance to the Malaysian Aviation Consumer Protection Code (MACPC).
What’s the compensation for denied boarding under the MACPC?
The airline has to offer the following:
-
- Meals, limited telephone calls and internet access (where available)
- Hotel accommodation (where an overnight stay becomes necessary)
- Transport between the airport and the hotel (where necessary)
and a choice between:
i) Refund of the full cost of the unused flight ticket within 30 days or
ii) Re-routing at the earliest opportunity
Check out the Consumer Protection Code’s First Schedule for full details on the compensation you’re entitled to.
Am I entitled to the same compensation if I have incomplete travel documentation?
It’s vital to have complete travel documents before you travel to the airport. For a handy reminder of other essential items that you need to bring, check out our checklist here.
Updated onDikemaskini pada 16, Jun 2021
Being denied from boarding because of an overbooked flight is a frustrating situation.
Imagine that you’ve received the booking confirmation of your flight ticket, only to be told that you won’t be able to get on the flight at the boarding gate. This can seriously affect your travel plans.

What’s an overbooked flight?
How does it impact me as a traveller?
When an overbooking occurs, the airline will usually call for volunteers to surrender their seats in exchange for benefits. However, if there’s an insufficient number of volunteers, the airline will have to deny the boarding of passengers and offer the compensation or care in accordance to the Malaysian Aviation Consumer Protection Code (MACPC).
What’s the compensation for denied boarding under the MACPC?
The airline has to offer the following:
-
- Meals, limited telephone calls and internet access (where available)
- Hotel accommodation (where an overnight stay becomes necessary)
- Transport between the airport and the hotel (where necessary)
and a choice between:
i) Refund of the full cost of the unused flight ticket within 30 days or
ii) Re-routing at the earliest opportunity
Check out the Consumer Protection Code’s First Schedule for full details on the compensation you’re entitled to.
Am I entitled to the same compensation if I have incomplete travel documentation?
It’s vital to have complete travel documents before you travel to the airport. For a handy reminder of other essential items that you need to bring, check out our checklist here.
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