FlySmart is an initiative by the Malaysian Aviation Commission (MAVCOM) to champion the rights of air travellers. It also provides a platform for you to submit a complaint to MAVCOM. Nevertheless, you are encouraged to first submit your complaint to the airline or airport. If your complaint is not resolved within 30 days, or you are not satisfied with the resolution, you may submit a complaint to MAVCOM below. Alternatively, you can also lodge a complaint with the FlySmart mobile application which can be downloaded through the Apple App Store and the Google Play Store.
If you wish to check on the status of a previous complaint, you may proceed to click here.