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You may download or receive a copy of the MACPC to know your travel rights:

 

Download

    You may download or receive a copy of the MACPC to know your travel rights:

     

    Download

     

      Background of MACPC (Amendment) 2016:

      Gazetted on 30 June 2016 and was enforced on 1 July 2016. The MACPC applies to all local or international airlines, full service or budget carriers operating into or out of Malaysia.

      1. DENIED BOARDING

           Full disclosure of final price of airfare

      An airline can only deny a consumer from boarding if:

      • A consumer voluntarily surrenders the reservation upon the airline’s request
      • Insufficient volunteers to meet the airline’s request

      Consumers shall be offered the choice of:

      • Meals, phone calls and internet access
      • Accommodation and transport (where reasonable) and between a full refund or rerouting under comparable transport conditions

      1. DENIED BOARDING

           Full disclosure of final price of airfare

      An airline can only deny a consumer from boarding if:

      • A consumer voluntarily surrenders the reservation upon the airline’s request
      • Insufficient volunteers to meet the airline’s request

      Consumers shall be offered the choice of:

      • Meals, phone calls and internet access
      • Accommodation and transport (where reasonable) and between a full refund or rerouting under comparable transport conditions

      2. LOST, DAMAGED AND DELAYED BAGGAGE

      To claim compensation, consumer must file a written complaint with the airline:

      • On arrival or within 7 days of arrival for damaged baggage

      OR

      • On arrival or within 21 days of arrival for delayed baggage

      2. LOST, DAMAGED AND DELAYED BAGGAGE

      To claim compensation, consumer must file a written complaint with the airline:

      • On arrival or within 7 days of arrival for damaged baggage

      OR

      • On arrival or within 21 days of arrival for delayed baggage

      3. POST PURCHASE PRICE INCREASE

      Airlines are not allowed to increase the price of a ticket after a consumer has purchased the ticket.

      3. POST PURCHASE PRICE INCREASE

      Airlines are not allowed to increase the price of a ticket after a consumer has purchased the ticket.

      4. AUTOMATIC ADD-ONS

      • Airlines are not allowed to automatically add on additional services
      • Any optional services must be communicated in a clear and transparent manner at the point of booking
      • Any additional services must be on an opt-in basis

      4. AUTOMATIC ADD-ONS

      • Airlines are not allowed to automatically add on additional services
      • Any optional services must be communicated in a clear and transparent manner at the point of booking
      • Any additional services must be on an opt-in basis

      5. FLIGHT DELAY AND CANCELLATION

      Reimbursement and care for flight delay and flight cancellation:

      A) For flight delays of 2 hours or more:

      Meals

      Phone calls

      Internet access

      B) For flight delays of 5 hours or more:

      Meals

      Phone calls

      Internet access

      Hotel accommodation,where an overnight staybecomes necessary

      Transport between thehotel and airport

      C) Flight cancellation:

      Full refund

      Rerouting with comparable transport conditions

       

       

      The only exceptions are during “extraordinary circumstances” that include but not limited to security risks or extreme weather which affects the operations of an airline.

      5. FLIGHT DELAY AND CANCELLATION

      Reimbursement and care for flight delay and flight cancellation:

      A) For flight delays of 2 hours or more:

       

      Meals

       

      Phone calls

       

      Internet access

      B) For flight delays of 5 hours or more:

       

      Meals

       

      Phone calls

       

      Internet access

       

      Hotel accommodation,where an overnight staybecomes necessary

       

      Transport between thehotel and airport

      C) Flight cancellation:

       

      Full refund

       

      Rerouting with comparable transport conditions

       

      The only exceptions are during “extraordinary circumstances” that include but not limited to security risks or extreme weather which affects the operations of an airline.

      You may download or receive a copy of the MACPC here:

       

      Download PDF

        You may download or receive a copy of the MACPC here:

         

        Download PDF