Select Page

You may download or receive a copy of the MACPC to know your travel rights:

 

Download

You may download or receive a copy of the MACPC to know your travel rights:

 

Download

 

Background of MACPC (Amendment) 2016:

Gazetted on 30 June 2016 and was enforced on 1 July 2016. The MACPC applies to all local or international airlines, full service or budget carriers operating into or out of Malaysia.

1. DENIED BOARDING

     Full disclosure of final price of airfare

An airline can only deny a consumer from boarding if:

  • A consumer voluntarily surrenders the reservation upon the airline’s request
  • Insufficient volunteers to meet the airline’s request

An airline can only deny a consumer from boarding if:

  • Meals, phone calls and internet access
  • Accommodation and transport (where reasonable) and between a full refund or rerouting under comparable transport conditions

1. DENIED BOARDING

     Full disclosure of final price of airfare

An airline can only deny a consumer from boarding if:

  • A consumer voluntarily surrenders the reservation upon the airline’s request
  • Insufficient volunteers to meet the airline’s request

An airline can only deny a consumer from boarding if:

  • Meals, phone calls and internet access
  • Accommodation and transport (where reasonable) and between a full refund or rerouting under comparable transport conditions

2. LOST, DAMAGED AND DELAYED BAGGAGE

To claim compensation, consumer must file a written complaint with the airline:

  • On arrival or within 7 days of arrival for damaged baggage

OR

  • On arrival or within 21 days of arrival for delayed baggage

2. LOST, DAMAGED AND DELAYED BAGGAGE

To claim compensation, consumer must file a written complaint with the airline:

  • On arrival or within 7 days of arrival for damaged baggage

OR

  • On arrival or within 21 days of arrival for delayed baggage

3. POST PURCHASE PRICE INCREASE

Airlines are not allowed to increase the price of a ticket after a consumer has purchased the ticket.

3. POST PURCHASE PRICE INCREASE

Airlines are not allowed to increase the price of a ticket after a consumer has purchased the ticket.

4. AUTOMATIC ADD-ONS

  • Airlines are not allowed to automatically add on additional services
  • Any optional services must be communicated in a clear and transparent manner at the point of booking
  • Any additional services must be on an opt-in basis

4. AUTOMATIC ADD-ONS

  • Airlines are not allowed to automatically add on additional services
  • Any optional services must be communicated in a clear and transparent manner at the point of booking
  • Any additional services must be on an opt-in basis

5. FLIGHT DELAY AND CANCELLATION

Reimbursement and care for flight delay and flight cancellation:

A) For flight delays of 2 hours or more:

Meals

Phone calls

Internet access

B) For flight delays of 5 hours or more:

Meals

Phone calls

Internet access

Hotel accommodation,where an overnight staybecomes necessary

Transport between thehotel and airport

C) Flight cancellation:

Full refund

Rerouting with comparable transport conditions

 

 

The only exceptions are during “extraordinary circumstances” that include but not limited to security risks or extreme weather which affects the operations of an airline.

5. FLIGHT DELAY AND CANCELLATION

Reimbursement and care for flight delay and flight cancellation:

A) For flight delays of 2 hours or more:

 

Meals

 

Phone calls

 

Internet access

B) For flight delays of 5 hours or more:

 

Meals

 

Phone calls

 

Internet access

 

Hotel accommodation,where an overnight staybecomes necessary

 

Transport between thehotel and airport

C) Flight cancellation:

 

Full refund

 

Rerouting with comparable transport conditions

 

The only exceptions are during “extraordinary circumstances” that include but not limited to security risks or extreme weather which affects the operations of an airline.

You may download or receive a copy of the MACPC here:

 

Download PDF

You may download or receive a copy of the MACPC here:

 

Download PDF