An airline can only deny a consumer from boarding if:

• A consumer voluntarily surrenders the reservation upon the airline’s request
• Insufficient volunteers to meet the airline’s request

Consumers shall be offered the choice of:

• Meals, phone calls and internet access
• Accommodation and transport (where reasonable) and between a full refund or re-routing under comparable transport conditions

An airline can only deny a consumer from boarding if:

• A consumer voluntarily surrenders the reservation upon the airline’s request
• Insufficient volunteers to meet the airline’s request

Consumers shall be offered the choice of:

• Meals, phone calls and internet access
• Accommodation and transport (where reasonable) and between a full refund or re-routing under comparable transport conditions

To claim compensation, a consumer must file a written complaint with the airline:

• On arrival or within 7 days of arrival for damaged baggage

OR

• On arrival or within 21 days of arrival for delayed baggage

To claim compensation, a consumer must file a written complaint with the airline:

• On arrival or within 7 days of arrival for damaged baggage

OR

• On arrival or within 21 days of arrival for delayed baggage

Airlines are not allowed to increase the price of a ticket after a consumer has purchased the ticket.

Airlines are not allowed to increase the price of a ticket after a consumer has purchased the ticket.

• Airlines are not allowed to automatically add on additional services
• Any optional services must be communicated in a clear and transparent manner at the point of booking
• Any additional services must be on an opt-in basis

• Airlines are not allowed to automatically add on additional services
• Any optional services must be communicated in a clear and transparent manner at the point of booking
• Any additional services must be on an opt-in basis

Reimbursement and care for flight delay and flight cancellation:

A) For flight delays of 2 hours or more:

Meals

Phone calls

Internet access

B) For flight delays of 5 hours or more:

Meals

Phone calls

Internet access

Hotel accommodation,

where an overnight stay

becomes necessary

Transport between the

hotel and airport

C) Flight cancellation:

Full refund

Rerouting with comparable transport conditions

The only exceptions are during “extraordinary circumstances” that include but not limited to security risks or extreme weather which affects the operations of an airline.

Reimbursement and care for flight delay and flight cancellation:

A) For flight delays of 2 hours or more:

 

Meals

 

Phone calls

 

Internet access

B) For flight delays of 5 hours or more:

 

Meals

 

Phone calls

 

Internet access

 

Hotel accommodation,where an overnight staybecomes necessary

 

Transport between thehotel and airport

C) Flight cancellation:

 

Full refund

 

Rerouting with comparable transport conditions

The only exceptions are during “extraordinary circumstances” that include but not limited to security risks or extreme weather which affects the operations of an airline.