Lost, Damaged and Delayed Baggage
The airport carousel has always kept every traveller in suspense. Will my bags arrive? Will they be intact? There’s always a sigh of relief when you see your baggage appear after a long journey.
As travellers, we know that mishaps do happen – your baggage may not arrive on the same flight as you, or is lost or damaged during the flight. If this occurs, you may be entitled to compensation for the inconvenience caused.
To claim compensation, you must file a written complaint with your airline on arrival, or within 7 days of arrival if your baggage is damaged, or within 21 days of arrival if your baggage is delayed.
Where possible, keep receipts or proof of the value of items in your baggage to validate your claims. Generally, airlines are liable to pay compensation in the event of lost or delayed baggage, regardless of whether the traveller had purchased any travel insurance. Wear and tear on baggage, such as minor cuts and scratches, are not claimable.