As a traveller, you have the right to lodge a complaint about your travel experience. To help us best address your complaint, do follow the steps below:

STEP 1

Provide a history of your complaint:

Written complaints that were sent to the airline or airport, with their responses

Details of your flight, including flight number and date/time

Name of the airport, location and date

Other supporting documents that are applicable:

Copy of ticket/booking

Scanned copy of boarding pass

Screenshots or photos

Copy of medical certificate (if applicable)

Copy of passport / IC (if applicable)

Baggage report / Property Irregularity Report (PIR)

STEP 2

Submit your complaint to MAVCOM via this form.

STEP 3

MAVCOM will review the complaint within 7 days of receiving the complaint. MAVCOM may also request additional information to understand and evaluate the complaint.

Please take note of the following:

1. The complaint has to relate to the aviation industry otherwise MAVCOM has the right to reject it.
2. Please register your issue or complaint with the airline or airport. You may find a list of airline and airport contacts here.