

As a traveller, you have the right to lodge a complaint about your travel experience. To help us best address your complaint, do follow the steps below:

STEP 1
Provide a history of your complaint:
Written complaints that were sent to the airline or airport, with their responses
Details of your flight, including flight number and date/time
Name of the airport, location and date
Other supporting documents that are applicable:
Copy of ticket/booking
Scanned copy of boarding pass
Screenshots or photos
Copy of medical certificate (if applicable)
Copy of passport / IC (if applicable)
Baggage report / Property Irregularity Report (PIR)
STEP 2
Submit your complaint to MAVCOM via this form.


STEP 2
Submit your complaint to MAVCOM via this form.

STEP 3
MAVCOM will review the complaint within 7 days of receiving the complaint. MAVCOM may also request additional information to understand and evaluate the complaint.
Please take note of the following:
- The complaint has to relate to the aviation industry otherwise MAVCOM has the right to reject it.
- Please register your issue or complaint with the airline or airport. You may find a list of airline and airport contacts here.
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