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Know Your Rights

Mishandled baggage?
What should you do?
Denied Boarding.
What does this mean?
Cancelled Flight.
What are your options?
Assisted Travel.
What assistance can you ask for?

Checkpoint

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2 days ago

FlySmart
Ready for Wesak Day?
As one of the most important days of the year for Buddhists, Wesak Day marks a peak travel time in Malaysia. If you’re flying to see the grand Wesak celebrations or to celebrate with family back home, expect issues related to peak periods such as overbooked flights. What can you do if your flight is overbooked? Read about your rights as a passenger in this type of situation and whether the airline can deny you boarding at http://bit.ly/flysmartmy-denied-boarding
Visit flysmart.my to know more about your travel rights.

Ready for Wesak Day?
As one of the most important days of the year for Buddhists, Wesak Day marks a peak travel time in Malaysia. If you’re flying to see the grand Wesak celebrations or to celebrate with family back home, expect issues related to peak periods such as overbooked flights. What can you do if your flight is overbooked? Read about your rights as a passenger in this type of situation and whether the airline can deny you boarding at bit.ly/flysmartmy-denied-boarding
Visit flysmart.my to know more about your travel rights.
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4 days ago

FlySmart
Dah bersedia untuk Raya?
Jikalau anda mengambil penerbangan pulang ke kampung, kerosakan bagasi boleh membuat anda runsing. Ikuti langkah-langkah berikut jika anda mengalami masalah ini:
1. Hubungi wakil syarikat penerbangan di lapangan terbang dengan segera. Jika anda kesuntukan masa, anda perlu membuatkan laporan dalam tempoh masa 7 hari dari tarikh pendaratan.
2. Buat laporan bagasi, yang juga dikenali sebagai Property Irregularity Report (PIR).
3. Minta salinan laporan dan nombor telefon atau alamat e-mel daripada wakil syarikat penerbangan untuk kemaskini mengenai aduan anda.

Dah bersedia untuk Raya?
Jikalau anda mengambil penerbangan pulang ke kampung, kerosakan bagasi boleh membuat anda runsing. Ikuti langkah-langkah berikut jika anda mengalami masalah ini:
1. Hubungi wakil syarikat penerbangan di lapangan terbang dengan segera. Jika anda kesuntukan masa, anda perlu membuatkan laporan dalam tempoh masa 7 hari dari tarikh pendaratan.
2. Buat laporan bagasi, yang juga dikenali sebagai Property Irregularity Report (PIR).
3. Minta salinan laporan dan nombor telefon atau alamat e-mel daripada wakil syarikat penerbangan untuk kemaskini mengenai aduan anda.
... See MoreSee Less

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7 days ago

FlySmart
Are you ready for Raya?
When youre flying, you might encounter some unplanned delays. Disappointing, but you can get compensated. To know more about your rights as a traveller, log onto http://bit.ly/flysmart-luggage-compensation

Are you ready for Raya?
When you're flying, you might encounter some unplanned delays. Disappointing, but you can get compensated. To know more about your rights as a traveller, log onto bit.ly/flysmart-luggage-compensation
... See MoreSee Less

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