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Know Your Rights

Mishandled baggage?
What should you do?
Denied Boarding.
What does this mean?
Cancelled Flight.
What are your options?
Assisted Travel.
What assistance can you ask for?

Checkpoint

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3 days ago

FlySmart
Travellers are advised to perform any flight bookings or online check-in with AirAsia ahead of the reservation upgrade.  The upgrade will start this Friday with it being offline from 19 January, Saturday at 2.00pm (GMT +8) to 20 January 2019, Sunday at 3.00am on airasia.com, AirAsia mobile app, AirAsia sales offices, AirAsia counters and call centres. Once you have checked-in ahead of time make sure you print out your boarding pass or use the e-boarding pass where available. Travellers can also check-in manually at the counter and the check-in fees for domestic will be waived during the period stipulated above. Passengers are also advised to contact AirAsia for more information. For more information about your rights, log onto http://bit.ly/flysmart-know-your-rights-general

Travellers are advised to perform any flight bookings or online check-in with AirAsia ahead of the reservation upgrade. The upgrade will start this Friday with it being offline from 19 January, Saturday at 2.00pm (GMT +8) to 20 January 2019, Sunday at 3.00am on airasia.com, AirAsia mobile app, AirAsia sales offices, AirAsia counters and call centres. Once you have checked-in ahead of time make sure you print out your boarding pass or use the e-boarding pass where available. Travellers can also check-in manually at the counter and the check-in fees for domestic will be waived during the period stipulated above. Passengers are also advised to contact AirAsia for more information. For more information about your rights, log onto bit.ly/flysmart-know-your-rights-general ... See MoreSee Less

3 weeks ago

FlySmart
Say goodbye to an amazing 2018 and welcome 2019! 
Get ready for a glorious new year of flying smart to be a more empowered traveller by logging onto www.flysmart.my

Say goodbye to an amazing 2018 and welcome 2019!
Get ready for a glorious new year of flying smart to be a more empowered traveller by logging onto www.flysmart.my
... See MoreSee Less

 

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Happy new year 2019

3 weeks ago

FlySmart
Here’s an important tip to make sure your New Year travel plans are not hindered by a health issue. Travel insurance will cover a variety of different circumstances, such as medical expenses reimbursement, personal accident benefit, hospital allowances and etc. To know your rights as a traveller, log on to http://bit.ly/flysmart-travel-insurance

Here’s an important tip to make sure your New Year travel plans are not hindered by a health issue. Travel insurance will cover a variety of different circumstances, such as medical expenses reimbursement, personal accident benefit, hospital allowances and etc. To know your rights as a traveller, log on to bit.ly/flysmart-travel-insurance ... See MoreSee Less

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