Unsure of your air travel rights? Start your journey by being an empowered traveller here. Looking for airline or airport contact details? Click here. Submitted a complaint to CAAM recently? Check your complaint status updates here.

Unsure of your air travel rights? Start your journey by being an empowered traveller here. Looking for airline or airport contact details? Click here. Submitted a complaint to CAAM recently? Check your complaint status updates here.

Get to know your rights

Get to know your rights

Know Your Rights

Damaged Baggage
What should you do?

Tell Me

Flight Delay
What does this mean?

Tell Me

Delayed Baggage
What should you do?

Tell Me

Flight Cancelled
What are your options?

Tell Me

Lost Baggage
What assistance can you ask for?

Tell Me

Savvy Series

Get Ready

Stay Up To Date

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Hubungi Kami

Hotline Pengguna:

+1800-18-6966 (Dalam Malaysia)

+603-7651 2777 (Luar Malaysia)

Ingin membuat aduan?

Borang aduan FlySmart

Aplikasi mudah alih FlySmart

Untuk butiran syarikat penerbangan atau lapangan terbang, klik di sini.

Untuk butiran lain, lawati halaman Hubungi Kami.

Soalan lazim mengenai hak-hak penerbangan boleh didapati di sini.

FlySmart ialah platform pengguna dalam perjalanan udara hak di Malaysia, kini diinstitusikan di bawah Pihak Berkuasa Penerbangan Awam Malaysia (CAAM)

Contact Us

Consumer Hotline:

+1800-18-6966 (Within Malaysia)

+603-7651 2777 (Outside Malaysia)

Have a complaint?

FlySmart complaint webform

FlySmart mobile app

For a list of airline and airport contacts, click here.

For more details, visit our Contact Us page.

Frequently Asked Questions on air travel rights can be found here.

FlySmart is a consumer platform on air travel rights in Malaysia, now institutionalised under the Civil Aviation Authority of Malaysia (CAAM)