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The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to MAVCOM here.

Contact Details of Local Airlines/Airports

 

AirAsia

Contact Number

Mail Address / E-Form

N/A

AirAsia X

Within Malaysia

[Premium line available from Malaysian telco – Telekom, Celcom, Maxis & Digi at MYR1.95 per minute.9am-6pm (GMT+8) Monday to Friday]

Malaysia Airlines

Within Malaysia
Outside Malaysia

+603-7843 3000

Malaysia Airports

(all commercial airports in Malaysia, except for Senai International Airport)

N/A

Malindo Air

+603-7841 5388

MASwings

Within Malaysia
Outside Malaysia

Firefly

Within Malaysia

+603-78454543

Senai International Airport

+607-599 4500

Contact Details of Foreign Airlines/Airports

Air China

Contact Number

Mail Address / E-Form

+60387871434

Air Mauritius

+(603) 2142 9161
+(603) 2142 9087
+(603) 2142 915

Bangkok Airways

British Airways

+44 (0)203 250 0145
+6037712 4747

Cathay Pacific Airways

Within Malaysia:
03-92126450 / 1800-819-469

Egypt Air

Within Malaysia

Emirates

+97147083611

Within Malaysia
+60362074999

Ethiopian Airlines

+60387763592

Within Malaysia:
+60162991696

Etihad Airways

+97125110000

Within Malaysia:
+60377244340

Eva Airways

Iraqi Airways

+60320531890

KLM Royal Dutch Airlines

+60377124555

Korean Air

+60320300200

Kuwait Airways

+603-621436033
+603-621437033

Myanmar Airways

Within Malaysia
03-2142 1199

Outside:
+95 1 378 603
+95 1 377 840

Nepal Airlines Corporation

603-26987933  

Oman Air

+60387764682
0320585333
+603 8776 4680 

+603 8776 4683

Qatar Airways

+974 4023 0000
+974 4022 5336

Royal Brunei Airlines

Royal Jordanian

+96265100000

Saudi Airlines

603 – 2166 7778

Singapore Airlines

+60 3 2618 6333

(Singapore)
+65 6223 8888

Vietnam Airlines

The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to MAVCOM here.

Contact Details of Local Airlines/Airports

AirAsia

AirAsia X

Firefly

Malaysia Airlines

Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)

MASwings

Malindo Air

Senai International Airport

Contact Details of Foreign Airlines/Airports

Air China

Air Mauritius

Bangkok Airways

British Airways

Cathay Pacific Airways

Egypt Air

Emirates

Ethiopian Airlines

Etihad Airways

Eva Airways

Iraqi Airways

KLM Royal Dutch Airlines

Korean Air

Kuwait Airways

Myanmar Airways

Nepal Airlines Corporation

Oman Air

Qatar Airways

Royal Brunei Airlines

Royal Jordanian

Saudia Airlines

Singapore Airlines

Vietnam Airlines

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