
The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to MAVCOM here.
Contact Details of Local Airlines/Airports
AirAsia |
Contact Number |
Mail Address / E-Form |
N/A | ||
AirAsia X |
||
N/A |
||
Batik Air( Formely known as Malindo Air) |
||
+03-7841 5388 | ||
Firefly |
||
Within Malaysia
|
||
Malaysia Airlines |
||
Within Malaysia
Outside Malaysia
|
|
|
Malaysia Airports(all commercial airports in Malaysia, except for Senai International Airport) |
||
N/A
|
||
MASwings |
||
Within Malaysia
Outside Malaysia
|
||
MYAirline |
N/A | |
Senai International Airport |
+607 599 4500 | |
SKS Airways |
+603 7831 7422 | info@sksairways.com |
Contact Details of Foreign Airlines/Airports
Air China |
Contact Number |
Mail Address / E-Form |
+603 8787 1434 | ||
Air Mauritius |
||
+603 2142 9161 |
||
Bangkok Airways |
||
British Airways |
||
+44 (0)203 250 0145 +603 7712 4747 |
||
Cathay Pacific Airways |
||
Within Malaysia: +603 9212 6450 |
||
Egypt Air |
||
Within Malaysia
|
||
Emirates |
||
Within Malaysia |
||
Ethiopian Airlines |
||
Within Malaysia: |
||
Etihad Airways |
||
Within Malaysia: |
||
Eva Airways |
||
Iraqi Airways |
||
N/A | ||
KLM Royal Dutch Airlines |
||
N/A | ||
Korean Air |
||
+603 2030 0200 | ||
Kuwait Airways |
||
N/A | ||
Myanmar Airways |
||
Within Malaysia Outside: |
||
Nepal Airlines Corporation |
||
+603 2698 7933 | ||
Oman Air |
||
+603 8776 4682 +603 2058 5333 +603 8776 4680 +603 8776 4683 |
||
Qatar Airways |
||
+974 4023 0000 +974 4022 5336 |
||
Royal Brunei Airlines |
||
Royal Jordanian |
||
+96265100000 | ||
Saudia Airlines |
||
+603 2166 7778 |
Mishandled Baggage related issues |
|
Scoot Airline |
||
+65 6329 1420 | ||
Singapore Airlines |
||
(Singapore) |
||
Turkish Airlines |
||
+60 3 2053 1899 |
N/A
|
|
Vietnam Airlines |
||
+84 24 38320320 +603 2031 1666 |
|
The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to MAVCOM here.
Contact Details of Local Airlines/Airports
AirAsia
AirAsia X
Batik Air ( Formerly known as Malindo Air)
- Contact Number
- E-Mail Address / E-Form
Firefly
- Contact Numbers
- E-Mail Address / E-Form
Malaysia Airlines
- Contact Number
- Within Malaysia: 1 300 88 3000
- Outside Malaysia: +603 7843 3000
- E-Mail Address / E-Form
Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)
- E-Mail Address / E-Form
MASwings
- Contact Numbers
- Within Malaysia: 1 300 88 3000
- Outside Malaysia: +603 7843 3000
- E-Mail Address / E-Form
MYAirline
- Contact Numbers
- N/A
- E-Mail Address / E-Form
Senai International Airport
- Contact Numbers
- E-Mail Address / E-Form
SKS Airways
- Contact Numbers
- E-Mail Address / E-Form
Contact Details of Foreign Airlines/Airports
Air China
- E-Mail Address / E-Form
Air Mauritius
- Contact Numbers
- E-Mail Address / E-Form
Bangkok Airways
- Contact Number
- E-Mail Address / E-Form
British Airways
- Contact Number
- E-Mail Address / E-Form
Cathay Pacific Airways
- Contact Number
- E-Mail Address / E-Form
Egypt Air
- Contact Number
- E-Mail Address / E-Form
Emirates
- Contact Number
- +971 4708 3611
- +60362074999 (Within Malaysia)
- E-Mail Address / E-Form
Ethiopian Airlines
- Contact Number
- E-Mail Address / E-Form
Etihad Airways
- Contact Number
- +971 2511 0000
- +603 7724 4340 (Within Malaysia)
-
- E-Mail Address / E-Form
Eva Airways
- Contact Number
- E-Mail Address / E-Form
Iraqi Airways
- E-Mail Address / E-Form
KLM Royal Dutch Airlines
Korean Air
- Contact Number
- E-Mail Address / E-Form
Kuwait Airways
- E-Mail Address / E-Form
Myanmar Airways
- Contact Number
- +603 2142 1199 (Within Malaysia)
- +95 1 378 603 (Outside Malaysia)
- +95 1 377 840 (Outside Malaysia)
- E-Mail Address / E-Form
Nepal Airlines Corporation
- Contact Number
- E-Mail Address / E-Form
Oman Air
- Contact Number
- E-Mail Address / E-Form
Qatar Airways
- Contact Number
- E-Mail Address / E-Form
Royal Brunei Airlines
- Contact Numbers
- E-Mail Address / E-Form
Royal Jordanian
- Contact Numbers
- E-Mail Address / E-Form
Saudia Airlines
- Contact Numbers
- E-Mail Address / E-Form
- Mishandled Baggage related issues
Scoot Airline
- Contact Numbers
- E-Mail Address / E-Form
Singapore Airlines
- Contact Numbers
- +603 2789 8798
- +65 6223 8888 (Singapore)
- E-Mail Address / E-Form
Turkish Airlines
- Contact Numbers
Vietnam Airlines
- Contact Numbers
- E-Mail Address / E-Form
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