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The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to MAVCOM here.

Contact Details of Local Airlines/Airports

 

AirAsia

Contact Number

Mail Address / E-Form

N/A

AirAsia X

Within Malaysia

[Premium line available from Malaysian telco – Telekom, Celcom, Maxis & Digi at MYR1.95 per minute.9am-6pm (GMT+8) Monday to Friday]

Malaysia Airlines

Within Malaysia
Outside Malaysia

+603-7843 3000

Malaysia Airports

(all commercial airports in Malaysia, except for Senai International Airport)

N/A

Malindo Air

+603-7841 5388

MASwings

Within Malaysia
Outside Malaysia

Firefly

Within Malaysia

+603-78454543

Senai International Airport

+607-599 4500

Contact Details of Foreign Airlines/Airports

Air China

Contact Number

Mail Address / E-Form

+60387871434

Air Mauritius

N/A

Bangkok Airways

British Airways

Cathay Pacific Airways

N/A

Egypt Air

Within Malaysia

Emirates

Ethiopian Airlines

Etihad Airways

Eva Airways

Iraqi Airways

+60321100105

KLM Royal Dutch Airlines

+60377124555

Korean Air

+60320300200

Kuwait Airways

+603-621436033

Myanmar Airways

Nepal Airlines Corporation

N/A

Oman Air

Qatar Airways

N/A

Royal Brunei Airlines

Royal Jordanian

Saudia Airlines

N/A

Shaheen Air

Silk Air

N/A

Singapore Airlines

N/A

Vietnam Airlines

The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to MAVCOM here.

Contact Details of Local Airlines/Airports

AirAsia

AirAsia X

  • Contact Number
    • Within Malaysia: 1600 85 8888 [Premium line available from Malaysian telco – Telekom, Celcom, Maxis & Digi at MYR1.95 per minute. 9am-6pm (GMT+8) Monday to Friday]
  • E-Mail Address / E-Form

Firefly

Malaysia Airlines

Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)

MASwings

Malindo Air

Senai International Airport

Contact Details of Foreign Airlines/Airports

Air China

Air Mauritius

Bangkok Airways

British Airways

Cathay Pacific Airways

  • E-Mail Address / E-Form

Egypt Air

Emirates

Ethiopian Airlines

Etihad Airways

Eva Airways

Iraqi Airways

KLM Royal Dutch Airlines

Korean Air

Kuwait Airways

Myanmar Airways

Nepal Airlines Corporation

Oman Air

Qatar Airways

Royal Brunei Airlines

Royal Jordanian

Saudia Airlines

  • E-Mail Address / E-Form

Shaheen Air

Silk Air

Singapore Airlines

Vietnam Airlines

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