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The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to MAVCOM here.

Contact Details of Local Airlines/Airports

 

AirAsia

Contact Number

Mail Address / E-Form

N/A

AirAsia X

Within Malaysia

[Premium line available from Malaysian telco – Telekom, Celcom, Maxis & Digi at MYR1.95 per minute.9am-6pm (GMT+8) Monday to Friday]

Malaysia Airlines

Within Malaysia
Outside Malaysia

+603 7843 3000

Malaysia Airports

(all commercial airports in Malaysia, except for Senai International Airport)

N/A

Malindo Air

+603 7841 5388

MASwings

Within Malaysia
Outside Malaysia

Firefly

Within Malaysia

+603 7845 4543

Senai International Airport

+607 599 4500

Contact Details of Foreign Airlines/Airports

Air China

Contact Number

Mail Address / E-Form

+603 8787 1434

Air Mauritius

+603 2142 9161

Bangkok Airways

British Airways

+44 (0)203 250 0145
+603 7712 4747

Cathay Pacific Airways

Within Malaysia:
+603 9212 6450

Egypt Air

Within Malaysia

Emirates

+97147083611

Within Malaysia
+603 6207 4999

Ethiopian Airlines

+603 8776 3592

Within Malaysia:
+6016 2991696

Etihad Airways

+97125110000

Within Malaysia:
+603 7724 4340

Eva Airways

Iraqi Airways

N/A

KLM Royal Dutch Airlines

N/A

Korean Air

+603 2030 0200

Kuwait Airways

N/A

Myanmar Airways

Nepal Airlines Corporation

+603 2698 7933  

Oman Air

+603 8776 4682
+603 2058 5333
+603 8776 4680 

+603 8776 4683

Qatar Airways

+974 4023 0000
+974 4022 5336

Royal Brunei Airlines

Royal Jordanian

+96265100000

Saudi Airlines

+603 2166 7778

Singapore Airlines

+603 2789 8798

(Singapore)
+65 6223 8888

Turkish Airlines

N/A

Vietnam Airlines

 

The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to MAVCOM here.

Contact Details of Local Airlines/Airports

AirAsia

AirAsia X

Firefly

Malaysia Airlines

Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)

MASwings

Malindo Air

Senai International Airport

Contact Details of Foreign Airlines/Airports

Air China

Air Mauritius

Bangkok Airways

British Airways

Cathay Pacific Airways

Egypt Air

Emirates

Ethiopian Airlines

Etihad Airways

Eva Airways

Iraqi Airways

KLM Royal Dutch Airlines

Korean Air

Kuwait Airways

Myanmar Airways

Nepal Airlines Corporation

Oman Air

Qatar Airways

Royal Brunei Airlines

Royal Jordanian

Saudia Airlines

Singapore Airlines

Turkish Airlines

Vietnam Airlines

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