Effective 1 August 2025, all functions and responsibilities previously managed by the Malaysian Aviation Commission (MAVCOM) have been fully assumed by the Civil Aviation Authority of Malaysia (CAAM).
Consumers who wish to lodge complaints on airlines or airports, please visit www.flysmart.my or use the FlySmart mobile app. For more information, please refer to this consumer FAQ.
Alternatively, consumers may also contact CAAM at the following numbers:
- Within Malaysia: 1800-18-6966
- Outside Malaysia: +603-7651 2777
(Operating hours: Monday to Friday (excluding public holidays), 8.30am – 5.30pm)
For industry stakeholders, access to overflight permit and licensing systems such as AeroFile and AeroLicence is available on CAAM’s website at www.caam.gov.my.
For any other aviation-related matters, please visit www.caam.gov.my.
Thank you.
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