Travellers are advised to book flights, manage flight bookings or pre-book add-ons, before or after the system maintenance period. The maintenance will start this Saturday with it being offline from 16 February, Saturday at 2.00pm (GMT +8) to 17 February 2019, Sunday at 3.00am (GMT +8) on airasia.com, and AirAsia Mobile App. Once you have checked-in ahead of time make sure you print out your boarding pass.
If you need to check in for your flight, please do so before or after the maintenance period. Alternatively, passengers who have not checked in or require baggage drop facilities can do so at the airport counters at least 3 hours before the scheduled time of departure.
Passengers are also encouraged to contact AirAsia for more information. For more information about your rights, log onto https://flysmart.my/en/your-rights-a-z/