Travellers are advised to perform any flight bookings or online check-in with AirAsia ahead of the reservation upgrade. The upgrade will start this Friday with it being offline from 19 January, Saturday at 2.00pm (GMT +8) to 20 January 2019, Sunday at 3.00am on airasia.com, AirAsia mobile app, AirAsia sales offices, AirAsia counters and call centres. Once you have checked-in ahead of time make sure you print out your boarding pass or use the e-boarding pass where available.
Travellers can also check-in manually at the counter and the check-in fees for domestic will be waived during the period stipulated above.
Passengers are also advised to contact AirAsia for more information. For more information about your rights, log onto https://flysmart.my/en/your-rights-a-z/