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Assisted Travel


If you have a disability or are travelling with someone who may have one or several of the following impairments – physical, mental, intellectual or sensory – it’s important to be aware of the assistance that is available from the airline to make flying comfortable for everyone. 


The airline you are booking with cannot use the impairment as grounds to stop a person from booking or boarding a flight. An exception can only be made if the boarding process has implications on safety or if the aircraft’s size makes it impossible for persons with disability to board the plane. The smart thing is to plan in advance, and ask all the necessary questions, either online or via the airline contact centre.


You are advised to inform the airlines at least 48 hours before the flight of your impairments and needs. Additionally; find out the time that you need to check in to avail yourself of their assisted travel services, for example, wheelchairs etc. 


Persons with disability with an OKU (Orang Kurang Upaya) card should receive Free of Charge (FOC) wheelchair services.