Get to know your NEW

Travel Partner

 

Download the app now

An initiative by the Malaysian Aviation Commission(MAVCOM)

Get to know your NEW

Travel Partner

 

Download the app now

An initiative by the Malaysian Aviation Commission(MAVCOM)

Have a complaint?

If you have a complaint, do ensure that you submit it to the airline or airport first
If your complaint is unresolved or you are dissatisfied with the resolution, download the FlySmart App. Then submit a complaint to MAVCOM via the FlySmart app.
Select ‘Make A Complaint’.

Have a complaint?

If you have a complaint, do ensure that you submit it to the airline or airport first
If your complaint is unresolved or you are dissatisfied with the resolution, download the FlySmart App. Then submit a complaint to MAVCOM via the FlySmart app.
Select ‘Make A Complaint’.

Submit your complaint

The first step to submit your complaint is to upload the relevant documents or your image that is related to the complaint.

Submit your complaint

The first step to submit your complaint is to upload the relevant documents or your image that is related to the complaint.

Upload your image or document

You are given an option to take a picture as well as attach a document or an image. You are encouraged to upload any relevant supporting documents for MAVCOM to review the complaint further. Example: Airline or airport correspondences, a copy of your ticket, a scanned copy of your boarding pass, screenshots or photos, a copy of a medical certificate (if applicable) and a copy of your passport or IC (if applicable).

Upload your image or document

You are given an option to take a picture as well as attach a document or an image. You are encouraged to upload any relevant supporting documents for MAVCOM to review the complaint further. Example: Airline or airport correspondences, a copy of your ticket, a scanned copy of your boarding pass, screenshots or photos, a copy of a medical certificate (if applicable) and a copy of your passport or IC (if applicable).

Track your complaint

Once you have submitted your complaint, you can track the status by tapping the complaint history. Here you will see the status of your complaint being resolved every step of the way.

Track your complaint

Once you have submitted your complaint, you can track the status by tapping the complaint history. Here you will see the status of your complaint being resolved every step of the way.

 Download the FlySmart App

 Take a selfie with your must-have travel items

 Share and mention @flysmartmy in your social post

 Stand a chance to receive an amazing t-shirt

 Download the FlySmart App

 Take a selfie with your must-have travel items

 Share and mention @flysmartmy in your social post

 Stand a chance to receive an amazing t-shirt

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