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An initiative by the Malaysian Aviation Commission(MAVCOM)
Know Your Travel Rights
Allow consumers to access information related to their air travel rights and questions that are commonly asked by travellers. Consumers can find out more about their travel rights in this section
User Guide
Select ‘Do You Know your Travel Rights?’
Know Your Travel Rights
Allow consumers to access information related to their air travel rights and questions that are commonly asked by travellers. Consumers can find out more about their travel rights in this section
User Guide
Select ‘Do You Know your Travel Rights?’
Make a Complaint
Empower consumer to exercise their rights by Making a Complaint to CAAM if they have not received a satisfactory outcome from the airline or airport.
User Guide
Select Make a Complaint
Upload any relevant documents or images that are related to your complaint. For example, Airline or airport correspondences, a copy of your ticket, a scanned copy of your boarding pass, a copy of a medical certificate (if applicable) and a copy of your passport or IC (if applicable)
Fill in the necessary details in the complaint form
Make a Complaint
Empower consumer to exercise their rights by Making a Complaint to CAAM if they have not received a satisfactory outcome from the airline or airport.
User Guide
Select Make a Complaint
Upload any relevant documents or images that are related to your complaint. For example, Airline or airport correspondences, a copy oy your ticket, a scanned copy of your boarding pass, a copy of a medical certificate (if applicable) and a copy of your passport or IC (if applicable)
Fill in the necessary details in the complaint form
Track Your Complaint
Enable consumers to track their complaint history after their complaint submission to CAAM.
User Guide
Select ‘Complaint History’ at the navigation bar. The navigation bar is located at the bottom of the home screen
Track Your Complaint
Enable consumers to track their complaint history after their complaint submission to CAAM.
User Guide
Select ‘Complaint History’ at the navigation bar. The navigation bar is located at the bottom of the home screen
Contacts
A consolidated list of local and foreign Airlines and Airport Contacts, enabling consumers to contact with airlines and airports easily regarding their flight or travel-related issues as well as access to CAAM’s consumer hotline and email
User Guide
Select ‘Contacts’ at the navigation bar. The navigation bar is located at the bottom of the home screen
Details of CAAM’s consumer hotline and email can be found in the contact us page
Select ‘Airline and Airport Contacts’ at the bottom of the page to access to a list of local and foreign airline and airport contacts
Contacts
A consolidated list of local and foreign Airlines and Airport Contacts, enabling consumers to contact with airlines and airports easily regarding their flight or travel-related issues as well as access to CAAM’s consumer hotline and email
User Guide
Select ‘Contacts’ at the navigation bar. The navigation bar is located at the bottom of the home screen
Details of CAAM’s consumer hotline and email can be found in the contact us page
Select ‘Airline and Airport Contacts’ at the bottom of the page to access to a list of local and foreign airline and airport contacts
