Ketahui Hak Anda
Tak dapat bayaran balik?
Ikuti cara-cara ini.
Dihalang naiki pesawat?
Ketahui sebab-sebabnya.
Penerbangan dibatalkan?
Apa alternatif anda?
Penerbangan Mudah
Apakah bantuan yang boleh diminta?
Checkpoint
Dapatkan Maklumat Terkini
Sosial
What to do when my checked baggage is damaged?
Step 1: Contact the airline representative at the airport immediately to make a report.
Step 2: Request a copy of the report from the airline.
Step 3: Follow up with the airline
For more information on this, click here: /bit.ly/flysmart-luggage-compensation
#FlySmart #mavcom #KnowYourRights
It’s important to learn more about your travel rights so you’ll be well equipped when you travel. So what happens when your flight has been rescheduled and you’re already at the airport? What’s the time frame for an airline to inform passengers if there’s a reschedule of flight?
If there is a planned flight reschedule of three hours or more, before or after the scheduled time of departure, airlines must inform consumers between 12 to 48 hours from the scheduled time of departure.
To find out more, click here: bit.ly/flysmart-flight-status-communication
#flysmart #mavcom #knowyourrights
Reading through the T&Cs can be boring, but it’s the only way airlines can provide you with important information.
Airlines need to display these following T&C’s before you purchase a ticket:
1. Cancellation fees
2. Refunds and rebooking policies
3. Baggage allowance policies
4. No-show policies (consumer not showing up at the airport for a booked flight)
5. Validity of a passenger’s travel documents
Find out more here: flysmart.my/en/your-rights-a-z/terms-conditions/
#flysmart #mavcom #knowyourrights
